From what I can see when intervening at customers' offices, one functionality of IBM Domino seems to be recurrently under-used: Domino Domain Monitoring. And this is sad because it is a very interesting one, that brings many benefits to all members of the company.
Domino Domain Monitoring, or DDM, is a feature introduced with Domino 7 that, as its name suggests, constantly monitors the status of various components of your Domino domain, and this on all servers. Should anything abnormal be detected anywhere on the network, it is immediately reported to a central database for the Domino administrator(s) to take action. It checks the condition of:
- Mail routing
- ACL and utilization of databases
- TCP ports status
What is monitored and how it is reported is fully customisable. That way, you can rest assured that what you are notified of is what is important and what matters to you. Also, you don't get overwhelmed by tons of unuseful alerts. As the saying goes, "too much information kills information". DDM can be set up to avoid that.
This is already very useful. But it does not stop there ! DDM also includes a workflow process to treat all the issues reported. They can be
Grouped by similarities, so that They are:
- Analyzed and treated together.
- Assigned to a particular tech staff for resolution.
- Temporarily or permanently closed.
- Their status can be easily followed.
What's more ?
When an issue is reported, it is automatically linked to document compiled by IBM containing advises on resolution. This document can also be customized by the tech staff dealing with the issue. He can indicate how it was solved in the context of the company, thus providing help to the next tech staff who will have to tackle a similar one.
What are the benefits ?
Domino systems running more smoothly: all the issues whose impact is not easily sensible are nevertheless taken into consideration and, bit by bit, this leads to a Domino domain running more efficiently, with less down time.
Corrective actions are taken when issues are still small and not yet impacting users.
Information on issues and remediation is shared between tech staff, leading to more efficient and systematic troubleshooting.
Domino administrators don't have to spend time checking the systems. It is automatically done for them.
It's like having someone sitting full time in front of the Domino console and reporting anything that looks abnormal. And you don't have to pay him !
And the consequences ? All positives !
Happier, more productive users, who benefit from a smoothly running domino environment.
More effective administration staff, who are less stressed by help desk calls and have more time to focus on other IT management tasks.
The smaller the IT staff base, the larger the domino domain to maintain, the more benefits an implementation of Domino Domain Monitoring will bring. Please do not hesitate to contact us for more information.