--- title: Why use the “Knowledge Base” of our customer support? description: Our goal at Adfinity Support is to make you as autonomous as possible in your daily tasks - first through our training sessions, and then via the hotline. In both cases, the Knowledge Base is at the heart of our work, allowing us to provide fully developed and structured articles with detailed information to support you. image: https://blog.easi.net/hubfs/%28FR%29%20%2828%29-1.png --- [![Home](https://blog.easi.net/hubfs/easi-logo.svg)](https://easi.net) Hit enter to search - [All](https://blog.easi.net/en) - [Adfinity](https://blog.easi.net/en/tag/adfinity) - [Cloud](https://blog.easi.net/en/tag/cloud) - [Easi](https://blog.easi.net/en/tag/easi) - [Microsoft](https://blog.easi.net/en/tag/microsoft) - [Rooftop](https://blog.easi.net/en/tag/rooftop) - [Security](https://blog.easi.net/en/tag/security) - [SmartSales](https://blog.easi.net/en/tag/smartsales) - [Spoom](https://blog.easi.net/en/tag/spoom) [Go back to the blog](https://blog.easi.net/en?hsLang=en) # [Why use the “Knowledge Base” of our customer support?](https://blog.easi.net/en/why-use-the-knowledge-base-of-our-customer-support) [![Author Avatar](https://blog.easi.net/hubfs/960969163-ABON-09-22--4-.jpg) Angéline Bonte Customer Support &Team Leader](https://blog.easi.net/en/author/angéline-bonte) Our goal at Adfinity Support is to make you as autonomous as possible in your daily tasks - first through our training sessions, and then via the hotline. In both cases, the Knowledge Base is at the heart of our work, allowing us to provide fully developed and structured articles with detailed information to support you. ### **An up-to-date source of information** Our Support team updates existing articles on a daily basis to offer you relevant and up-to-date solutions. You can therefore be confident that you will always find recent and reliable information. In addition, new articles are added regularly, based on newly available features as well as questions raised during hotline calls or training sessions that have not yet been documented. ### **Well‑organized documentation** The articles are organized so that you can quickly find the information you need using the search function, supported by an internal keyword system. Each major topic is also centralized on a “Home page,” and the theory covered in our training sessions is available under the “Adfinity Trainings” tab. ### **Access answers in multiple formats** Our articles come in different formats depending on the context: FAQs, text-based procedures, step‑by‑step screenshots, or videos. Our aim is to offer a knowledge base with varied formats to answer your questions in a dynamic and topic‑appropriate way. ### **Instant answers, available anytime - 24/7** By using the knowledge base, you save time by receiving immediate answers to your questions, without having to wait for a hotliner. The knowledge base is also available at any time, meaning you can solve your issues whenever needed, even outside customer support operating hours. ### **Who has access?** Our Knowledge Base is available through our Customer Support platform. Access is included in the maintenance contract, which means every regular Adfinity user can benefit from it. ### **A few figures** Today, there are approximately: - **4,700 Adfinity users** with access to our Knowledge Base - **1,400 published articles** - **20,000 consultations** every month These numbers motivate us to keep expanding our Knowledge Base and make it even more complete, clear, and structured! **If you’re not using it yet, now is the perfect time to give it a try ☺️** [Adfinity](https://blog.easi.net/en/topic/adfinity?hsLang=en) [Adfinity Academy](https://blog.easi.net/en/topic/adfinity-academy?hsLang=en) ## Current job openings We are constantly looking for new colleagues! If you share our values and you're looking for a challenging job in Belgium's Best Workplace, visit our website. 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