One of the biggest frustrations for accountants, is to receive payment reminders for invoices that they never received. Again and again, this causes a lot of time loss ad the side of the customers, but also for the supplier. The first on needs to doublecheck if he actually received the invoice, has to ask a copy of it, wait until the copy arrives, ... The latest has to send a copy of the invoice, wait longer for the payment, ...
The accounting software that we are using - Adfinity - offers a solution for this problem. On top of the digital payment reminder that gets sent automatically, the software automatically adds a copy of all open invoices and/or credit notes.
The customer receives thus an email with 2 attachments: the first one is an overview of the current status of the customer in the accounting, the second one contains copies of all open invoices and/or credit notes.
A fast, efficient and simple solution that reduces frustrations and waiting times!
Still not convinced? Maybe this figure can help: since we are using this feature at EASI, the number of requests for copies of invoices has been reduced by 80%!