How Rooftop helps teams measure performance with KPI reporting and dashboards

Discover how Rooftop helps organizations monitor customer service performance with KPI dashboards, operational reporting and advanced search. Watch our webinar recording. 

Missed our Rooftop webinar? Here's everything you need to know.

Organizations receive hundreds or even thousands of emails, requests and customer conversations every week. Without the right reporting tools, it's difficult to understand workloads, monitor service quality or identify opportunities for improvement.

During our latest Rooftop webinar, we explored how built-in KPI reporting, customizable dashboards and advanced search capabilities help organizations gain complete visibility into their communication processes and make more informed operational decisions.

Measure team performance with real-time KPI reporting 

Managing customer communication is one thing. Understanding how your teams perform is another.

Rooftop transforms every conversation into valuable operational data, allowing organizations to monitor key performance indicators such as:

• Incoming and processed conversations
• First response and resolution times
• Team workloads
• Open versus completed requests
• Conversation trends
• SLA compliance

Instead of relying on spreadsheets, managers always have access to real-time insights directly within Rooftop.

Create custom KPI dashboards for every team

Different users need different information. That's why Rooftop allows you to build dashboards tailored to each role.

Whether you're a team leader monitoring workloads, a manager tracking operational performance or an executive looking for high-level insights, Rooftop keeps your most important KPIs available in one central place.

Find emails and conversations faster with advanced search 

The webinar also showcased Rooftop's advanced search capabilities.

Users can quickly retrieve conversations using filters such as keywords, customers, categories, assigned users, dates and custom fields. Whether you're answering a customer question, preparing an audit or looking for historical information, finding the right conversation takes only seconds.

Turn operational data into better business decisions 

By combining centralized communication with reporting and analytics, Rooftop helps organizations improve collaboration, identify bottlenecks and continuously optimize their processes.

The webinar featured practical examples from communication-intensive sectors such as fiduciary services and property management, where visibility into operational performance is essential.

Watch the full webinar on KPI reporting and dashboards

Want to discover all functionalities and live demonstrations in detail? Watch the full French webinar recording below:

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Discover how Rooftop helps organizations centralize communication, email management, collaboration, and reporting in one platform.

Do you have any questions?                                                                                                                                                            Contact our experts for a personalized demonstration and discover how Rooftop can help your organization work more efficiently.