Nine months after the start of the e-invoicing part of Adfinity, I thought it was the right time to make a first roundup and share some tips.
Our launch was quite an adventure. You can read our previous blogpost I wrote about this launch if you want.
- Some customers fiercely were against e-invoicing as they were convinced there was no immediate advantage without the right software & procedures installed
- Some customers improved their internal administration
Tips for companies that want to work with e-invoicing
- Make sure at the customers end that the spam filter allows the incoming e-invoice to come through
- Keep track of changes to your database when customers want to change the e-mail addresses to which you send your electronic invoices
- Keep track of outgoing invoices (e-mails): make a separate outgoing e-mail box in which everything is stored
- Keep track of all bounced sent e-mails: you need to easily retrieve if a company did receive the invoice or not.
- Convince your customer to use a central e-mail box for reception of the invoices (invoice@...)! You’ll have to send less duplicates afterwards.
Meanwhile all engaged customers have kept to the e-invoicing method, even some disbelievers. We handle 90 % via e-invoicing.
Customer questions are handled on average 3 weeks faster than before. In those cases, this means that payment arrives sooner at EASI and customers have a much more accurate view on correct ICT costs within the same month.
60% of customers have created a general e-mail address. (invoice@....)
There are still some managers who directly want to receive the invoices before arrival at the accounting department. Needless to say we have to send a duplicate every once and again….
What about incoming payments
We notice a considerate improvement in payment delay when customers use a central e-mail address. Our challenge for the coming weeks: convince them all to use a central e-mail address and for a very small group of customers to finally accept e-invoice – it makes it all so much easier.
